Refund policy

Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

2) The return request must be processed within 10 days of receiving the order.

3) Customers need to have their Order ID or Invoice to get exchange/refund.

4) The cost and responsibility of returning our product to the facility will be borne by the customer.

5) The items must not be worn, damaged, or washed. If we find any defect or issue in the returned article which hasn't been communicated before by the customer, the exchange/refund will be REJECTED.

6) Customers need to fill a form before sending the item(s) back (contact on our Whatsapp or landline number)

7) Refund and exchange requests will be processed within 7-10 working days of receiving the return item. Refunds cannot be paid in cash, due to policies of logistic companies and can only be processed via Bank Transfer.

8) Our Return and Exchange policy is not applicable to custom orders, unless, there is an issue from our end (such as manufacturing fault).

Non-returnable items:
- Products sent as gifts
- Face Masks
- Used & Washed products after 1 month of purchase

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you a message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 7-10 working days via Bank Transfer only.

Late or missing refunds (if applicable)

If you haven’t received a refund, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at:

Whatsapp: 0326 8112335 (Only Messages) (10 AM - 10 PM)
For Calls: 0348 1262686 (10 AM-6 PM)
Landline: 021-37130292 (10 AM-10 PM)

Exchanges (if applicable)
Message us on our Whatsapp to know the procedure or call us on the given number.

Returning Address
To return your product, you should mail your product to: Manto Fashion,

Plot No E-4, Sector 31/D, P & T Society, Korangi, Karachi, Pakistan

For more details, you can contact us at:

Whatsapp: 0326 8112335 (Only Messages) (10 AM - 10 PM)
For Calls: 0348 1262686 (10 AM-6 PM)
Landline: 021-37130292 (10 AM-10 PM)
Instagram: Contact Here

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.