Returns & Exchange Policy
We Have a Hassle-Free 10 Days Returns & Exchange Policy
Our quality and customer service makes sure that your experience with us and our products is exceptional, but for any reason or even without a reason if you would like to return or exchange your order, just WhatsApp us at +923481262686
Our Customer Service Team will arrange for a smooth return/exchange process for you.
Return Policy:
- The return request must be made within 10 days of receiving the order.
- Customers need to have their Order ID or Invoice to get exchange/refund.
- The cost and responsibility of returning our product to the facility will be borne by the customer.
- The items must not be worn, damaged, or washed. If we find any defect or issue in the returned article which hasn't been communicated before by the customer, the exchange/refund will be REJECTED.
- In case the article gets damaged after use, customers need to complain within 30-45 days of receiving the order. No refund/exchange will be processed after this timeline.
- Customers need to fill a form before sending the item(s) back (contact our WhatsApp Helpline to get the form).
- Refund and exchange requests will be processed within 7-10 working days of receiving the return item. Refunds cannot be paid in cash, due to policies of logistic companies and can only be processed via Bank Transfer.
- Our Return and Exchange policy is not applicable to custom orders, unless there is an issue from our end (such as manufacturing fault).
Return Policy of Fragrances:
- Return requests must be made within 15 days of receiving the order.
- The perfume bottle must be unopened. If the seal is broken, we won’t be able to accept a return or exchange.
Returning Address:
D-138, Sector 31D, P&T Society, Near Friends Biryani, Korangi, Karachi, Pakistan
For more details, you can contact us at:
Manto Whatsapp Helpline: +92 3481262686
Email: support@shopmanto.com
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