Returns & Exchange Policy

We Have a Hassle-Free 10 Days Returns & Exchange Policy

Our quality and customer service makes sure that your experience with us and our products is exceptional, but for any reason or even without a reason if you would like to return or exchange your order, just WhatsApp us at +923481262686

Our Customer Service Team will arrange for a smooth return/exchange process for you.

Return Policy: 

1. The return request must be made within 10 days of receiving the order.
2. Customers need to have their Order ID or Invoice to get exchange/refund.
3. The cost and responsibility of returning our product to the facility will be borne by the customer.
4. The items must not be worn, damaged, or washed. If we find any defect or issue in the returned article which hasn't been communicated before by the customer, the exchange/refund will be REJECTED.
5. In case the article gets damaged after use, customers need to complain within 30-45 days of receiving the order. No refund/exchange will be processed after this timeline.
6. Customers need to fill a form before sending the item(s) back (contact our WhatsApp Helpline to get the form).
7. Refund and exchange requests will be processed within 7-10 working days of receiving the return item. Refunds cannot be paid in cash, due to policies of logistic companies and can only be processed via Bank Transfer.
8. Our Return and Exchange policy is not applicable to custom orders, unless there is an issue from our end (such as manufacturing fault).

Return Policy of Fragrances:

1. Return requests must be made within 15 days of receiving the order.
   
2. The perfume bottle must be unopened. If the seal is broken, we won’t be able to accept a return or exchange.

Returning Address:
D-138, Sector 31D, P&T Society, Near Friends Biryani, Korangi, Karachi, Pakistan

For more details, you can contact us at:
Manto Whatsapp Helpline: +92 3481262686
Email: support@shopmanto.com