Job description

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions
• Build sustainable relationships and engage customers by taking the extra mile
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Work with multiple platforms like Instagram, Facebook, WhatsApp, Shopify etc.
• Provide detailed reports on customer insights

Requirements

• Call center experience is preferable
• Fluent in English & Urdu
• Great active listening skills
• Computer literacy
• Basic knowledge and fluency in Microsoft Excel

Apply by sending your CV at hr@maansals.com

Good luck!